Delivery and returns


DELIVERY: we offer free shipping on all orders! 
All of our pieces are handmade to order in our London studio and will be shipped within 3 days after your order has been placed. 
Items send within the UK will either be send by First Class Royal Mail, or Next Day Special Delivery, depending on the value of the item. 
     First Class Royal Mail: estimated 1 to 2 days delivery time, no tracking nr, but need to be signed for
     Next Day Special Delivery: guaranteed next day delivery, tracking nr provided, needs to be signed for
For items send internationally, we use Royal Mail Airsure . 
     Airsure: estimated 2-5 days delivery time. tracking nr provided and signature required upon delivery
Other shipping options are available (DHL, Parcelforce,...) please contact us the enquire about delivery times and rates. 
please note that we can not be held responsible for any parcels lost in transit.
RETURNS:
We offer exchanges up till 28 days after the delivery date.
The item needs to be send back in its original packaging and be in its original state.
Please email us before sending the item back with the order nr, name, reason for return and the item you would like to exchange it for.
Please send the item back using a trackable postal service. 
Note that we do not take responsibility for the shipping cost when an item is exchanged, unless the item was faulty.
We offer refunds up till 7 days after the delivery date. 
The item needs to be send back in its original packaging and be in its original state.
Please email us before sending the item back with the order nr, name and the reason for return.
Please send the item back using a trackable postal service. 
Note that we do not take responsibility for the shipping cost when an item is returned, unless the item was faulty. 
When an item is being returned for a refund, we will refund the full purchase price but will deduct any transaction fees (this can be up to £15 for international bank transfers.)
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