FAQ


How long does it take for the pieces to arrive. 

We try to ship all item within 2-3 working days depending on stock. When the items are shipped it depends on the county and the shipping method how long it will take to arrive. 

Have a look at our 'delivery and returns' page for more information. 

 

It seems that you only accept PayPal, are there any other ways of paying? 

We are currently in the process of setting up credit and debit card payments, however until this has been activated you can always email us on studio@charlottevalkeniers.com with the items you would like to order and we can give you our bank details to transfer the money or send us a cheque. 

 

I have seen a design I like but I would like to have the piece engraved, is that possible?

Off course it is! just email us and we will take it from there.

 

Is it possible for you to design me a unique piece? 

Certainly! If the piece you would like is very similar too one of the exciting pieces in the collection, just send us an email on studio@charlottevalkeniers.com and we will make it happen.

If the piece you require is completely different then email us as well and we can set up a meeting to discuss the options.

 

I bought a piece a while back and the plating is coming off, what should I do? 

As all of our pieces are plated, it is completely normal for this to eventually rub off. Certain colours will fade quicker than others (black ruthenium for example will fade a lot quicker than gold). 

We will always be more than happy to have the piece refinished for you for a small fee. If you send us an email, we can get this sorted. 

 

I have seen a piece I like but I am not sure it will suit me, is it possible to come round your studio and try it on?

 

Absolutely, however only by appointment. Get in touch and we will try and find a date for you to come try things on. 

 

Is it possible for you to make one of your pieces in sterling silver or 18ct gold? 

No problem, as all of our pieces are handmade in our studio, it is no problem to make them in sterling or gold. Get in touch and we will send you a quote. 

 

Any other questions? Just drop us an email on studio@charlottevalkeniers.com and we will get back to you asap!